Shipping & Returns

Shipping – Domestic US

  • Orders are shipped within 2 business days. In the event that an item is not in stock at the time of your order, you would be notified via email.
  • Choose from USPS, FedEx, and UPS options during check-out.
  • Most shipping options are flat-rate. Whether you buy 1 mic or 3, the shipping costs are essentially the same.
  • The USPS does not honor re-routing requests. Make sure the shipping address you enter during check-out is one where you can actually receive your goods.
  • All microphone shipments require a signature for delivery. Please provide a shipping address where a person will be available to sign for the package.
  • If you provide a valid email address at the time of ordering, you will receive tracking information when the shipping label is generated. Paypal users who never check the email account associated with their Paypal address will miss these shipping notices, and potentially other useful emails from us regarding their orders.
  • If the package you receive shows visible damage, immediately photograph the shipping carton. Retain the carton until you determine whether the contents were damaged in transit. Shippers require proof of damage before paying claims.

Shipping – International

  • We request that non-US customers provide a telephone number at the time of ordering. We will include this with the invoice, so the local delivery courier can contact you if necessary to coordinate delivery.
  • Orders are shipped within 2 business days. In the event that an item is not in stock at the time of your order, you would be notified via email.
  • Choose from USPS and DHL options during check-out.
  • Most shipping options are flat-rate. Whether you buy 1 mic or 3, the shipping costs are essentially the same.
  • We provide all required information on the customs form, including the full value of the order. Requests to under-declare the value or "mark as gift" cannot be honored.
  • We affix a packing slip / invoice to the outside of the box, to facilitate import processing.
  • Customers are responsible for import taxes and duties.
  • Although USPS Priority shipments generally only take 10-14 days, long delays can be caused by the import and postal services in the destination country. These delays are beyond our control. If after 45 days the package has not been delivered, we can file an insurance claim and ship a replacement package.
  • If the package you receive shows visible damage, immediately photograph the shipping carton. Retain the carton until you determine whether the contents were damaged in transit. Shippers require proof of damage before paying claims.

Returns

  • We accept returns within 30 days of purchase.
  • Items must be in like-new condition, and must be shipped at customer’s cost to our warehouse. (See our address on the Contact page.)
  • We strongly recommend that return shipments are insured against loss or damage.
  • Refunds will be sent within 5 business days of the return, following an inspection to ensure that the returned microphone is in good working order. 
  • A 10% restocking fee is charged for all returns.